Susan is the epitome of a customer advocate, and she has the first-hand experience to understand the needs of the customer and translate those requirements into innovation solutions. As an executive and advisor at several Fortune 100 companies and B2B SaaS startups, she has 30+ years leading teams focused on Compliance, Regulatory Affairs, InfoSec, Risk Management, Sales, and Customer Success. She has successfully defended Compliance programs to the OCC, Federal Reserve and FDIC, and leveraged this experience to help shape GRC products. Ms. Palm led both sales and customer success teams, earning recognition for exceeding goals and retaining customers. Susan also serves as an Executive Advisor for PeopleShores and Data Safeguard. She received her B.A. in Economics from Lawrence University, and graduated from Stanford University’s Graduate School of Business’ Executive Management Program.